Frequently asked questions
Collapsible content
Are records or turntables included?
Are records or turntables included?
No. Audio equipment and records shown in scenes are not included unless explicitly stated.
Can a dry brush remove every kind of contamination?
Can a dry brush remove every kind of contamination?
No. Dry tools are intended for light loose surface dust. Follow record and equipment makers’ guidance for deeper cleaning.
How should I handle a record?
How should I handle a record?
Handle it by the edges and labeled center area, and return it to a clean sleeve after use.
How should record-care tools be stored?
How should record-care tools be stored?
Keep them clean, dry and protected from dust according to the product care notes.
What is included?
What is included?
Each product page lists the exact package contents.
Where are shipping terms?
Where are shipping terms?
Use the Shipping Policy link in the footer.
Where are return terms?
Where are return terms?
Use the Refund Policy link in the footer.
How do I contact support?
How do I contact support?
Use the Contact page or footer email address.